Anyone who wants to study the human hive-mind we’ve become, just go online to purchase something. Now, I think I’m fairly normal, though perhaps a bit ahead of the curve as far as technology goes. I’m what you’d call a moderate early adopter. I’ve been shoping online since it was a “new” thing in this world, and it’s gotten to the point where I won’t buy anything unless I read some reviews about it.
Just recently, however, I got burned — and I should have known better. This was a lesson for me, and I want to impart it to you, too, so you don’t have to learn the hard way.
My lesson: if there are no bad reviews, that is also a warning sign.
My example is a company called StackSocial. I was suckered into a great deal on a pair of Bluetooth “noise canceling” earbuds for a measily $24. Just low enough for it to be an impulse buy. I’ll make a long story short: they’re crap. But I read the reviews and there was nothing negative about them, just a lot of unaswered questions and warnings that it takes a while to receive them.
There’s no refund on the deal, that was stated up front, so I’m stuck. However, I thought, I should go leave a negative review to warn others away. Well, guess what? StackSocial, and all the sub-mirror sites that it goes under (Cult of Mac deals is the one I got suckered by) moderates their reviews and DELETES anything negative!
I’m not pissed off that I got a crappy set of headphones. I should have known better — but for the price I took a chance, and I’ll live with that. What pisses me off is that they are dishonest enough so as not to let their customers give their opinions. They offer a forum for customers to give reviews but don’t permit anything but good reviews.
I will not stand for that, and I will not be silent about it. This practice tells me that they know what they’re selling is crap! Sure, Amazon.com sells some crap too, but they’re honest enough to, one, give you a refund if you’re not happy, and two, let you warn others away from crap products. StackSocial silences you so that they can unload their crap and make sure you’re stuck with it.
I strongly recommend you do not do business with StackSocial.com or any of their StackCommerce network sites until they change this policy.